Every purchase is accomplished with 1 year warrant from day of shipment. The order number, your contact phone number and email address is automatic put into ONEaudio warranty list. In case of warranty claim, show the order number and your contact and send to warranty@oneaudio.com.hk

Shipping damage

Oversea purchase product is generally shipped by DHL. If your products are damaged in shipping, ONEaudio will responsible for claim and to replace the defected unit upon DHL approved the claim. You need to report damaged immediately and send us photo of exterior and interior of carton.

30-days service policy

If your products are fails within 30 days of purchase, ONEaudio will gladly pay for shipping both ways, to repair or replace your unit. In this case, you need to contact us within 30 days of your purchase to obtain a Return Authorization number (RA#). We use ground shipping with tracking numbers.

1-year free parts & labor

All ONEaudio products purchased in Hong Kong are warranted for a period of 12 months from the purchase date against defects in materials and workmanship. We will provide you with free parts and labor for 12 months after your purchase. The warranty is for repair or replacement at the sole discretion of the selling dealer. If we choose to replace your product, we may replace it with a new or reconditioned unit of the same or similar design. The customer is responsible for freight charges incurred to return the product.

For all other countries, contact our technical support where you must send a copy of the original invoice with the date of purchase. Ship back defected unit for repair upon warranty claim is validated.

Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O. Box). Contact us to receive a RA# before sending your defective item. This warranty does not cover any unit subject to abuse, neglect, incorrect wiring, water and/or physical damage, or any repair or modification performed by someone other than an ONEaudio repair technician.

Any damages resulting from legal action for breach of expressed or implied warranties shall be limited to the cost of the original purchase price of the unit. As a condition of this warranty, it is agreed that the remedy provided in this document is the sole remedy under this warranty. All liability for coincidental damages is excluded. The purchaser agrees to retain the original proof-of-purchase for establishing the effective date of this warranty. Should ONEaudio or an authorized dealer replace your product under warranty, this replacement shall be considered a transaction under the original warranty and does not extend the original warranty period. This warranty is non-transferable.

Maintenance after warranty period

ONEaudio offer life time maintenance to our products. Send your enquiry and describe defect to warranty@oneaudio.com.hk. Your will get reply in 3 working days.