Important notice: disputes about these terms of sale and ONEaudio products and/or services are subject to binding arbitration and a waiver of class action rights as detailed in ONEaudio terms of use which is incorporated into this agreement by reference.

This Terms of Sale (“Agreement”) applies to the purchases you make through ONEaudio websites that are provided in Hong Kong and that link to this Agreement (“Sites”). This Agreement is a legal agreement between you and ONEaudio Corporation and its corporate affiliates, subsidiaries, and divisions as may change from time to time (collectively, “ONEaudio,” “we,” “us,” and “our”). This Agreement applies to the purchases of products and/or services (“Products”) on or through the Sites. Based on your territory and/or the delivery territory of the Products, a different version of these Terms of Sale may apply. If this is the case, such different version will be presented to you on the Sites at the point of purchase.

Please read this agreement carefully ! it contains very important information about your rights and obligations, as well as limitations and exclusions. by purchasing a product on the sites, you are also bound by the oneaudio privacy policy and terms of use, which are incorporated herein by reference. please note that the terms of use contains a mandatory dispute resolution clause that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. if you do not agree with these terms, do not order/keep your products.

1. Price and availability

  • Some of the Products featured on the Sites are displayed for promotional purposes only and may not be available for purchase through the Sites. All Products offered for purchase on the Sites are subject to availability. The prices stated for such Products are subject to change without notice. Any ONEaudio publication may include technical inaccuracies or typographical errors. ONEaudio shall not be held responsible for any pricing, typographical, or other errors in such publications. Changes may be periodically made to these publications. These changes will be incorporated in new editions of these publications. ONEaudio may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.

2. Promotional offers

  • All promotional offers made on the Sites are limited to purchases made from ONEaudio and its participating authorized dealers, and are subject to the conditions of the offer. Purchases must be made during the specified promotional period to qualify.

3. Order acceptance

  • We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Unless otherwise agreed to by ONEaudio, payment must be received by ONEaudio prior to acceptance of an order. Notwithstanding the foregoing, ONEaudio may in its discretion choose not to charge your credit card until your order has been shipped. ONEaudio may process payment for and ship parts of an order separately. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is cancelled, or if additional information is required to accept your order.

4. Resale

  • Purchases made on the Sites are intended for end users only. Products sold through the Sites are not authorized for resale or re-export. The resale of or offer to sell a new ONEaudio patented product without the authority of ONEaudio is an infringement of ONEaudio patent rights. Your submission of your order shall constitute your full acceptance of these restrictions on resale. Your purchase may not be sold, leased or transferred to restricted countries and restricted end users.

5. Payment methods and financing options

  • For your convenience, we offer a wide array of payment methods to complete your purchase on ONEaudio.com.hk
  • A. Credit/debit cards: We accept the following credit and debits cards.

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    The payment amount is authorized and held by your financial institution at the time you place your order. Unless otherwise agreed to by ONEaudio, payment must be received by ONEaudio prior to acceptance of an order. Notwithstanding the foregoing, ONEaudio may in its discretion choose not to charge your credit card until your order has been shipped.

    Please note: Authorized and held amounts will not be available for other purchases. If an order is cancelled, the authorization hold will expire in accordance with the terms of your bank or financial institution.

    B. PayPal®

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    PayPal is a convenient and easy way to pay. Per PayPal, you can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks.

    C. Off line payment by bank transfer

    2% disocunt of product price apply to payment by bank transfer in Hong Kong.
    Recipient account : Sinotech Communication Ltd.
    Bank info : HSBC 004-808-773089-274 (USD); 004-808-773089-001 (HKD) 

6. Refunds, Credits and Balances Due

  • As soon as we receive and process your return, we will notify you via email. Your refund will be credited to the same financial institution that you originally paid for your purchase within 10 business days of the time that you receive the email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

7. Damaged Items

  • If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please send us email immediately using the contact information included photo of exterior and interior of carton. Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us, you jeopardize our chances of making a claim with the shipping carrier, and you may not receive credit for the return.

8. Product questions and comments

  • We do welcome and value feedback on our existing products, and we make every effort to address questions or concerns that are raised by our customers. If you wish to comment on a ONEaudio product or if you have a question about or concern with any of our products, please consult and follow the instructions provided in the “Contact us” section of ONEaudio.com. Notwithstanding the foregoing, our use of your information shall be governed by the ONEaudio Privacy Policy. Any feedback you provide about ONEaudio products, whether on this Sites or otherwise, shall be deemed non-confidential and governed by our policy on submissions, and ONEaudio shall be free to reproduce, use, disclose and distribute the feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such feedback, in accordance with the ONEaudio Terms of Use.

9. Warranties

  • Please see our website at https://www.ONEaudio.com.hk/warranty for warranty details.

10. Limitation of liability

  • In no event shall ONEaudio or its affiliates, licensors, vendors, or any of their respective directors, officers, employees, agents, or other representatives be liable to you or any other person or entity for any damages, whether direct, indirect, special, incidental, consequential, punitive or otherwise (including, but not limited to, damages for loss of profits, loss of data, loss of use, or costs of obtaining substitute goods or services), arising out of or in connection with the products or the sites, whether or not ONEaudio has been advised of the possibility of such damages and whether based upon warranty, contract, tort (including negligence), strict liability, violation of statute, or otherwise. 

  • ONEaudio does not warrant, endorse, guarantee or assume responsibility for any product advertised or offered by a third party through the sites or any website featured or linked to through the sites, and oneaudio will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. ONEaudio will not be liable for the offensive or illegal conduct of any third party. You voluntarily assume the risk of harm or damage from the foregoing. The foregoing limitations will apply even if a remedy fails of its essential purpose and to the fullest extent permitted by law.

  • We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of the product.

11. Errors on Our Site

  • Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. ONEaudio reserves the right to revoke any stated offer, cancel orders, and correct any errors, inaccuracies or omissions in any stated offer or price (including after an order has been submitted, whether or not the order has been confirmed and your payment processed). If your payment has already been processed for the purchase when your order is cancelled, ONEaudio will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. 

  • English is the Site primary language. Any different meanings or errors of other languages should be neglect.  

  • We reserve the right to modify or cancel the terms and conditions of these policies at any time without prior notice. Any modification will be effective immediately upon posting of the modified terms and conditions on our site: www.oneaudio.com.hk. 

12. Software

  • Software is subject to the separate software license agreement accompanying or made available to you in connection with the software. With respect to software made available to you by us in connection with your purchase of Products, if no license terms accompany the software, then subject to your compliance with the terms set forth in this Agreement, we hereby grant you a personal, nonexclusive license to access and use such software solely as necessary for you to enjoy the benefit of the Products. Title to software remains with the applicable licensor(s).

13. Online product support center

  • When you buy a ONEAudio® product, you become a valued, lifelong customer. Our product support site offers the tools and information you need to ensure the lasting value of your ONEaudio products. Key features of the site include:

    • Setup instructions
    • Product tips
    • Firmware upgrade info
    • Owner’s guides for most every product ever sold by ONEaudio

14. Factory authorized service

  • At ONEaudio, we’re dedicated to better sound, and better service. Our goal is to provide you with exceptional service for your ONEaudio® products and systems. At any time, if you experience a problem with your ONEaudio product, we’re ready to help.

  • For assistance with your product, please send us an email to enquiry@oneaudio.com.hk.

15. Receiving warranty or service support

  • it is your responsibility to back up all existing data, software and programs before receiving services or support (including telephone support). oneaudio and/or your third-party service provider will have no liability for loss or recovery of data or programs, or for loss of use of system(s) arising out of the services or support or any act or omission, including negligence, by oneaudio or your-third-party service provider. parts used in repairing or servicing product(s) may be new, equivalent-to-new, or reconditioned.

16. Product registration

  • Registering your ONEAudio® Product ensures you’ll receive any applicable software or product updates for years of continued enjoyment. Click on the link below to register your Product.